Help Centre

Frequently Asked Questions

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Orders & Products

Can I change or cancel my order after placing it?

Why does my product look slightly different from the website photo?

Do you offer custom or personalised designs?

What sizes are available?

My order arrived damaged. What do I do?

I ordered the wrong size. Can I exchange it?

My order says "delivered" but I haven't received it.

How long do refunds take?

How long will my order take?

Do you ship to Nigeria and other African countries?

Will I have to pay customs duties?

Can I track my order?

What currencies do you accept?

Is my payment information secure?

Do prices include taxes and duties?

What is Paintacles?

Where are you based?

Can I order in bulk for events or wholesale?

Where can I follow you?

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